We’re changing the way you change your tires.

Description

Zohr is on a mission to create a simpler way to replace your tires — one that does not involve spending a Saturday in a tire shop. We are car nerds and innovators, and we come to you to deliver and install tires. Customer-centric service is our superpower. Our team is growing fast and we’re looking for great people to help us perfect the customer experience and make Zohr a household name.

The customer success team at Zohr is responsible for leading the charge to help customers achieve their desired outcomes and to continuously improve the customer experience of buying tires. From the initial contact with a customer to the final delivery of products and services, customer success is at the core of everything we do. We are looking for talented individuals to join our customer success team as we grow operations in existing and new markets. This is a full-time remote position and requires at least 40 hours of work per week. Multiple shifts are available throughout the work week with occasional weekend work on an as-needed basis. This position may require remote work using a company-provided computer.

Compensation includes starting hourly wage between $20-25, health benefits, and discounts on tires and services.

Responsibilities

• Be a trusted advisor to help customers reach their desired outcomes:
  • Identify their desired outcome
  • Guide customers through the next required action to reach that outcome
• Be the main point of contact for customers - delivering Zohr’s superpower of customer experience:
  • Answer incoming phone calls from customers
  • Answer customer emails and messages using our omni-channel communication platform
  • Make outbound calls or send outbound messages to resolve issues
• Be the connection between Zohr’s standard operating procedures and customer needs:
  • Write detailed work orders from inbound claims, service requests, and e-commerce orders
  Dispatch work orders to available mobile service technicians
  • Build and refine field service routes using heuristics

Requirements

• 2+ years of experience in a customer-concentric role
• Strong organizational skills and an eye for detail
• Excellent written / verbal communication skills
• Ability to understand complex operational and logistics systems
• Ability to work in a fast-paced environment, both independently and as part of a team
• Strong computer skills including proficient typing speed (50+ WPM) and use of web applications
• General business acumen including sales, finance, accounting, and marketing

Description

We are seeking a results-oriented Tire Sales & Service Specialist to drive revenue growth and enhance customer satisfaction. This role involves customer engagement, tire sales optimization, B2B prospecting, and operational coordination to ensure seamless service execution. If you have a passion for sales and customer service, this is an opportunity to make a significant impact in a growing company. This position offers a base salary of $60,000 per year, along with a performance bonus based on the number of tires sold, new B2B customers onboarded, and other key performance indicators. Additional benefits include 14 days of paid time off (PTO), 5 paid sick days per year, and a Monday-Friday, 8:00 AM - 5:00 PM CST schedule.

Responsibilities

• Engage with customers to understand their needs, provide expert advice, and close sales effectively.
• Identify unmet customer needs, take action to address them, and report insights to management.
• Optimize the sales process to maximize gross profit by increasing tire and upsell product sales.
• Respond to technician calls and messages to assist with sales opportunities in the field.
• Coordinate tire logistics and deliveries for efficiency and timely service.
• Track and report sales performance metrics to management, identifying areas for improvement.
• Prospect new B2B customers, conduct in-person visits, and work with management to close deals.
• Assist with onboarding new B2B customers, including fleets and repair shops, ensuring seamless integration.

Requirements

• 2+ years of experience in sales, customer service, or a related field (automotive or tire industry experience preferred but not required).
• Strong communication and interpersonal skills with a customer-first attitude.
• Ability to multitask, manage priorities, and work in a fast-paced environment.
• Self-motivated and goal-driven with a proven ability to close sales.
• Basic knowledge of automotive tires and services is a plus.
• Proficiency in CRM software or sales tracking tools is a plus.
• Valid driver’s license and reliable transportation.

Description

We're looking for motivated individuals to join our team of tire experts. This Mobile Tire Technician position requires lots of customer interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. This is a full-time position with a starting wage of $20-25 per hour and a minimum of 40 hours per week. Overtime is also available from time to time. Tips and bonuses can be earned for total earnings of $28-34 per hour. Uniforms, equipment, and tools will be provided. You will also be eligible for other company benefits and career advancement opportunities based on your performance. More details about the job are listed below:

Responsibilities

• Daily travel in the greater Dallas area
• Effectively handle multiple priorities, communicate directly with the customer and meet deadlines
• Safely operate a variety of equipment including floor jacks, tire changing machines, wheel balancers, hand and power tools
• Collect data, take notes and pictures on a job site and report back to the office
• Perform daily vehicle inspection of service vehicle and manage on-board inventory
• Help maintain cleanliness of service vehicles, equipment, tools and facilities
• Perform other related duties as assigned

Requirements

• Must be comfortable with extensive daily travel
• Valid driver’s license with at least 1 year of US driving experience
• Strength and endurance to repeatedly lift and carry upwards of 50 pounds
• Ability to operate mobile applications on a company supplied handheld device
• Excellent customer service and ability to problem solve and operate independently
• Excellent oral and written communication skills as well as the ability to follow instructions
• Knowledge of method and techniques in the maintenance and repair of vehicles
• Trade school training, ASE certification/s or ability to safely mount & balance tires a plus but we will train the right candidate
• Priority given to veterans who were Junior Enlisted or Junior Non-Commissioned Officers
• Must have a clean criminal and driving record with less than 3 moving violations in the last three years. No DUIs or reckless driving citations
• The ability to pass a background check and drug test. No convictions for a felony, violent crime, or sexual offense within the last seven years

Description

We're looking for motivated individuals to join our team of tire experts. This Mobile Tire Technician position requires customer interaction, so the ideal candidate will not only possess the technical acumen but also the ability to provide a strong level of customer service. This is a full-time position with a starting wage of $21 per hour and requires at least 40 hours per week. Overtime may be available from time to time. Tips and bonuses can be earned for total earnings of $26-32 per hour. We love to promote internally and there are opportunities to grow beyond this wage range. Uniforms, equipment, and tools will be provided. You will also be eligible for other company benefits and career advancement opportunities based on performance. More details about the job are listed below:

Responsibilities

• Daily travel in the Kansas City metro area
• Effectively handle multiple priorities, communicate directly with the customer and meet deadlines
• Safely operate a variety of equipment including floor jacks, tire changing machines, wheel balancers, hand and power tools
• Collect data, take notes and pictures on a job site and report back to the office
• Perform daily vehicle inspection of service vehicle and manage on-board inventory
• Help maintain cleanliness of service vehicles, equipment, tools and facilities
• Perform other related duties as assigned

Requirements

• Must be comfortable with extensive daily travel
• Valid driver’s license with at least 1 year of US driving experience
• Strength and endurance to repeatedly lift and carry upwards of 50 pounds
• Ability to operate mobile applications on a company supplied handheld device
• Excellent customer service and ability to problem solve and operate independently
• Excellent oral and written communication skills as well as the ability to follow instructions
• Knowledge of method and techniques in the maintenance and repair of vehicles
• Trade school training, ASE certification/s or ability to safely mount & balance tires a plus but we will train the right candidate
• Priority given to veterans who were Junior Enlisted or Junior Non-Commissioned Officers
• Must have a clean criminal and driving record with less than 3 moving violations in the last three years. No DUIs or reckless driving citations
• The ability to pass a background check and drug test. No convictions for a felony, violent crime, or sexual offense within the last seven years